FAQ

All orders are shipped within 24 hours using CourierPost. Once dispatched, you'll receive an email with your tracking number.

Delivery usually takes between 1–4 business days, depending on your location. Please note that rural deliveries will take longer.

You can track your shipment here:  Track - CourierPost

If your order hasn't arrived within this timeframe, please contact us—we’re here to help.

All orders are shipped within 24 hours using CourierPost. Once dispatched, you'll receive an email with your tracking number.

Delivery usually takes between 1–4 business days, depending on your location. Please note that rural deliveries will take longer.

You can track your shipment here:  Track - CourierPost

If your order hasn't arrived within this timeframe, please contact us—we’re here to help.

All orders are shipped from Auckland, New Zealand.

We currently ship to New Zealand, Australia, the USA, and Canada.

If you live outside these countries and would like to place an order, please get in touch with us at hello@medstyle.co.nz, and we'll provide you with a shipping quote.

Yes, you can return your order within 30 days of delivery. To qualify for a return, items must be unused, in the original packaging, and in the same condition you received them.

Please note that customers are responsible for return shipping costs.

For more information, please refer to our Refund policy